Starting a return
Contact customer support with the order number, item and reason for return. The support team will confirm the appropriate route and return address.
Change-of-mind returns
Add the final statutory cancellation period, notification process, return deadline and condition requirements after legal review. Do not reduce rights provided by applicable law.
Faulty or incorrect items
Contact support promptly with the order number and clear details. The final process must distinguish statutory remedies from voluntary change-of-mind returns.
Refunds
Approved refunds are submitted server-side through Stripe and recorded separately from fulfilment status. Processing time and original-payment-method wording must be confirmed.
Return costs and exclusions
Complete responsibility for return postage, hygiene-related exceptions, opened goods and any other lawful exclusions before launch.
[Legal company name]
[Company number] · [VAT number, if applicable]
[Registered or business address]
· [Telephone to be confirmed]